Q55. A batch program runs every night to raise invoices. The next day these invoices are posted out to customers by a clerk. Customers pay the invoices with cheques. The cheques are then banked by a clerk. In this scenario, which of the following represents a business event?

Q56. When analysing stakeholders, it is useful to produce a stakeholder analysis grid. What is depicted on the axes of this grid?

Q57. The required competencies of a business analyst are classified into three categories. Which of the following is one of these three categories?

Q58. Which of the following are steps in the Isaksen and Treffinger’s creative problem solving model?
a. Mess Finding.
b. Data Modelling.
c. Process Finding.
d. Problem Finding.
e. Solution Finding.

Q59. Different reactions may be observed when a change to working methods is proposed. These reactions include:
a. Enthusiasm for the change.
b. Fear of the change.
c. Reduced performance on the job.
d. Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?

Q60. Which of the following statements is true?

Q61. During a workshop, it is useful to ask participants to come up with ideas which are listed for later evaluation.
What is this technique called?

Q62. A business analyst wishes to show that a company wants to store information about different types of product.
Some attributes are common to every product (for example; product name) but other attributes only apply to certain product types. For example, product material only applies to accessory products. Which of the following constructs could the business analyst use to represent this on a class model?

Q63. Which of the following statements about outsourcing of systems development is correct?

Q64. Which of the following would be an appropriate name for a use case that allows a project manager to allocate resources to a project?

Q65. What occurs at handoffs when two actors do not synchronise their work?

Q66. Which of the following is likely to be shown as a process in a swim-lane diagram of a library book borrowing system?

Q67. One of Porter’s five forces explicitly considers industry competitors. Which of the following is the Key Focus’ of this force?

Q68. What do the arrow headed lines between activities represent on a business activity model?

Q69. The senior managers of an organisation recognise that they employ knowledgeable, committed staff. Under which category of a SWOT will this be recorded?