Updated CIS-ITSM Dumps Questions Are Available [2026] For Passing ServiceNow Exam [Q59-Q73]

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Updated CIS-ITSM Dumps Questions Are Available [2026] For Passing ServiceNow Exam

Free UPDATED ServiceNow CIS-ITSM Certification Exam Dumps is Online

ServiceNow CIS-ITSM (Certified Implementation Specialist – IT Service Management) Certification Exam is a globally recognized certification that validates the knowledge and skills required to implement ServiceNow IT Service Management (ITSM) solutions. It is designed for IT professionals who want to demonstrate their expertise in configuring, administering, and maintaining ServiceNow ITSM applications. Certified Implementation Specialist – IT Service Management certification exam is created by ServiceNow and is intended for individuals who have experience working with ServiceNow ITSM modules and want to advance their careers in this field.

Q59. Which of the following is NOT a typical method to propose a new standard change?

In the Standard Change Proposals Table, click “New” and submit the record.

Toggle the Template Bar on an existing change and click + to add a new Template.

In the Standard Change Catalog, under Template Management, select “Propose a new Standard Change Template. “

Right-click on an existing change and select “Propose a Standard Change Template. “

Q60. When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field

If selected CI has a Support group, write that group to the Assignment group field

If selected CI has an Owner group, write that group to the Assignment group field

If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

Automatically populate the Assignment group field based on the support group available for the respective CI.
If the CI does not have a support group, then the field gets populated with the support group available for the service offering.

Q61. Which ServiceNow application provides a structured way to manage face-to-face IT support and allows users to join a queue via a physical or virtual kiosk?

Check-in Kiosk

Now Tech Lounge

Onsite Support Now

Walk-up Experience

Walk-in Kiosk

The Walk-up Experience is a specific ServiceNow application designed to manage face-to-face IT support in a physical location (often referred to as a “Tech Lounge” or “Genius Bar” style setup). It allows users to join a virtual queue via a mobile device or a physical kiosk, view wait times, and receive notifications when a technician is ready. For the IT department, it provides structured tracking, reporting, and inventory integration for these high-touch, onsite interactions that were historically difficult to track within standard Incident management.

Q62. An environment has two Apex Triggers: an after-update trigger on Account and an after-update trigger on Contact. The Account after-update trigger fires whenever an Account’s address is updated, and it updates every associated Contact with that address. The Contact after-update trigger fires on every edit, and it updates every Campaign Member record related to the Contact with the Contact’s state.
Consider the following: A mass update of 200 Account records’ addresses, where each Account has 50 Contacts. Each Contact has 1 Campaign Member. This means there are 10,000 Contact records across the Accounts and 10,000 Campaign Member records across the contacts.
What will happen when the mass update occurs?

The mass update will fail, since the two triggers fire in the same context, thus exceeding the number of records processed by DML statements.

There will be no error, since each trigger fires within its own context and each trigger does not exceed the limit of the number of records processed by DML statements.

There will be no error, since the limit on the number of records processed by DML statements is 50,000.

The mass update of Account address will succeed, but the Contact address updates will fail due to exceeding number of records processed by DML statements.

Q63. A developer gets an error saying “Maximum Trigger Depth Exceeded.”
What is a possible reason to get this error message?

The SOQL governor limits are being hit.

A Process Builder is running that sends mass emails.

There are numerous DML operations in the trigger logic.

A trigger is recursively invoked more than 16 times.

Explanation/Reference:

Q64. Technical configuration items extend the Base Configuration Item table.

True

False

Explanation
Technical configuration items extend the cmdb_ci table instead of Base Configuration Item (cmdb) table.

Q65. Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?

Automated Changes

Cloud Infrastructure

Unauthorized Changes

Change Registration

Retroactive Changes

Q66. The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

Dashboard filter

Dynamic dashboard

Joined reports on a dashboard

Matrix reports on a dashboard

Q67. Script includes that has SNC in their names has paired script includes with the same name but without SNC.

True

False

Q68. Which use case can only be performed by using asynchronous Apex?

Scheduling a batch process to complete in the future

Processing high volumes of records

Updating a record after the completion of an insert

Calling a web service from an Apex trigger

Q69. Which of the following roles can update change type?

itil_admin

itil

None of the listed answers

change_manager

Once a change is created, it is not possible to change the change type.

Q70. In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?

Assess

Root Cause Analysis

Fix in Progress

Draft

Q71. Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.

True

False

Explanation/Reference:
Explanation:
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.

Q72. Which module to use in order to see problem tasks that are assigned to you?

Service Desk > My Work

Problem > My Problem Tasks

Problem > My Tasks

Service Desk > My Problem Tasks

Q73. A developer created and tested a Visualforce page in their developer sandbox, but now receives reports that users are encountering ViewState errors when using it in Production.
What should the developer ensure to correct these errors?

Ensure queries do not exceed governor limits.

Ensure properties are marked as Transient.

Ensure properties are marked as private.

Ensure profiles have access to the Visualforce page.

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Earning the CIS-ITSM Certification can benefit IT professionals in several ways. It demonstrates to employers and colleagues that the individual has the knowledge and skills to effectively implement and manage ServiceNow ITSM solutions. It can also lead to career advancement opportunities and increased earning potential.

ServiceNow Exam 2026 CIS-ITSM Dumps Updated Questions: https://www.examcost.com/CIS-ITSM-practice-exam.html