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2023 Correct and Up-to-date ServiceNow CIS-ITSM BrainDumps

Current CIS-ITSM dumps Preparation through Our Practice Test

Topics to Cover

ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.

Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification.
Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.

  • Change and Release Management: 25%
  • Problem Management: 10%
  • Knowledge Management: 10%
  • Request Fulfillment Management: 25%

For each ITSM application, the candidate must know the following for each module

  • Proven Practices for Implementation
    Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability
    Implementation solutions to work in conjunction with application functionality

  • Baseline Application Functionality
    Basic and advanced features in baseline installation
    New functionality and features added or changed
    State model and default process flow
    Basic and advanced operations performed by users and system

  • Architecture and Security
    Key tables used in applications
    Relationships among tables
    Roles and default access controls
    Primary application components including Scripts, Business Rules, etc
    Integration capabilities

  • Business Cases / Use Cases
    Value proposition
    KPIs and Benchmarks
    Appropriate features and functions basis business requirements

Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.

 

Q154. When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)

 
 
 
 
 

Q155.

The test method above calls a web service that updates an external system with Account information and sets the Account’s Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: “Methods defined as TestMethod do not support Web service callouts.” What is the optimal way to fix this?

 
 
 
 

Q156. Which of the following is a potential benefit of implementing incident management?

 
 
 
 

Q157. In record producers, you can map a variable to encrypted fields.

 
 

Q158. What should you do to customize the fields that get copied from incident when creating a problem from an incident?

 
 
 
 

Q159. A user has a profile with read-only permissions for the case object.
How can the user be granted edit permission for cases?

 
 
 
 

Q160. An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
How can the developer generate the code coverage?

 
 
 
 

Q161. Which field on the incident table automatically tracks the TOTAL elapsed time between when an incident is created until the time it is resolved?

 
 
 
 

Q162. All catalog items within a catalog should follow the same fulfillment workflow.

 
 

Q163. Which of the following statements reflects when the Actual start and Actual end date fields are populated on a change request?
Actual start is set when the _____________.

 
 
 
 

Q164. Which of the following are valid states for Normal Change requests? (Choose all that apply.)

 
 
 
 
 

Q165. Which of the following are valid channels to create incidents? (Choose three.)

 
 
 
 
 

Q166. In Knowledge Management, where can user criteria NOT be used?

 
 
 
 
 

Q167. A Visualforce page loads slowly due to the large amount of data it displays.
Which strategy can a developer use to improve the performance?

 
 
 
 

Q168. Primary tables associated with Request Fulfillment begin with the prefix __________.

 
 
 
 

Q169. A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?

 
 
 
 

Q170. Which of the following is set as the default value for Category in Incident form?

 
 
 
 

Q171. Which of the following is the goal of problem management?

 
 
 
 

Q172. In the baseline platform configuration, which Incident Management function is limited to users with roles of either itil_admin or admin?

 
 
 
 

Q173. Database views are SQL Joins between tables to facilitate reporting.

 
 

Q174. How can a user with itil roles resolve a problem?

 
 
 
 

Aim of the Certificate Exam

  • Empower individuals to execute tasks with confidence and skill
  • Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
  • Differentiate individual in a crowded job market

 

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