[Mar-2023] Updated Cisco 500-445 Dumps – PDF & Online Engine [Q18-Q42]

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[Mar-2023] Updated Cisco 500-445 Dumps – PDF & Online Engine

500-445.pdf – Questions Answers PDF Sample Questions Reliable

Cisco 500-445 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe Enterprise Chat and Email Components and Deployment Model Define ECE Best Practices
Topic 2	ECE Administration and Configuration Explain ECE Queues Configure ECE
Topic 3	Explain Chat Operation and Chat Customization Configure ECE for Chat
Topic 4	Prepare PCCE for ECE and Integration Explain ECE Installation process
Topic 5	Describe ECE Report types Troubleshoot ECE ECE Deployment
Topic 6	Explain Agent Single Sign-on for ECE ECE Features and Troubleshooting

NO.18 Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

Business hours

Administrative script

Business calendars

Time of day

NO.19 What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

SS0 allows administrators to check the status of agent and supervisor performance.

SS0 is not enabled by default; configuration is necessary.

SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

NO.20 When does the workflow assignment service publish a message to the application server?

when the agent logs out

when a new email is assigned to a user

when a new task is created

when the agent login in

NO.21 Which User objects in Enterprise Chat and Email are mapped in UCCE?

Agent, Supervisor

Agent

Supervisor, Administrator

Agent, Supervisor, Administrator

NO.22 Which activities can agents pick and pull?

Agents can pick chats from other agents that belong to the same set of skill groups.

Agents can pick chat from other agents that belong to the different skill groups.

Agents can pick emails from other agents that belong to the same set of skill groups.

Agents can pick emails from other agents that belong to the different skill groups.

NO.23 Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

Cisco Email and Chat Analyzer

Activity Audit

ECE LiteAgent

Service Process Monitor

Service Instance Monitor

Service Activity Monitor

Router Email and Chat Viewer

ECE Agent toolkit Monitor

NO.24 Which two types of data does a file server store? (Choose two.)

application files

application log files

error log files

system files

report templates

NO.25 What are three reasons aliases cannot be deleted? (Choose three.)

It ts used in an inbound workflow.

It is configured as the default alias.

lt is associated with the users.

It is associated with a retriever instance.

it is associated with a queue.

it is associated with the mail server.

NO.26 Which CLI command verifies the authenticity and integrity of a downloaded ISO?

Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <|SO Image>

Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

NO.27 Which feature is unable to be deleted or made inactive?

Enterprise Chat and Email

Unified CCE

Exception Queue

Supervisory Queues

NO.28 Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

CCE scripting for chat and email needs to be configured before configuring ECE SSO.

SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.

SS0 is enabled by default; no configuration is necessary.

The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.

ECE should be integrated with PCCE and the SPOG.

$S0 for CCE needs to be configured before agent SSO for ECE will work.

NO.29 What are two considerations when installing Web Servers? (Choose two.)

The web server can be installed outside the firewall.

Web server components should be installed on a separate VM.

Web server components should always be installed along with the application server.

Web server is not mandatory and is optional.

The web server cannot be separated from its corresponding application servers across a firewall.

NO.30 Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

A smart card is required for interactive logon.

Do not require Kerberos pre-authentication.

Use DES encryption types for this account.

Password is not expired.

The account is sensitive and cannot be delegated.

NO.31 What is the limit of concurrent agents per application server?

400

600

1200

1800

NO.32 What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?

800

1000

2000

2500

NO.33 Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

Adjust the start time and end time for all shifts.

Delete the existing shift label before creating a new one for daylight saving time.

Change the timezone at the user group level.

Change the timezone at the system partition level.

Change the timezone at the department level.

NO.34 Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?

Application server, 8445

Web server, 8443

Services server, 15097

Database server, 1433

NO.35 What is the default frequency value of ECE Monitors notification?

30 seconds

60 seconds

120 seconds

30 minutes

60 minutes

90 minutes

NO.36 What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

Collect all ECE services logs.

Restart the ECE servers.

Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.

Upgrade to the latest Engineer Special.

Understand the customer’s intent for the flow of emails and chats.

Know the ECE version and Engineer Specials installed.

Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.

NO.37 Which process scans content and applies regular expressions to mask the sensitive information?

Data leak prevention

Data masking

Data filtering

Data scanning

NO.38 Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

EECE

UCCE

Partition

Service

NO.39 Which partition level settings are needed to configure email?

Default SMTP server settings, Alarm service delay, Auto response number

Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response time

Default SMTP server settings, Auto response time, Personalized activity assignment

Alarm service delay, Auto response time, Auto response number

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[Mar-2023] Updated Cisco 500-445 Dumps – PDF & Online Engine [Q18-Q42]

Cisco 500-445 Exam Syllabus Topics:

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